Jeremy Daniele | Technical Support Engineerjdaniele@jeremydaniele.com
Career Objectives: A position in the field of information technology with added focus of computer software development.
Skills: Windows and Apple operating systems, Windows Server (2003- 2007), SonicWALL TZ Firewalls (Basic and Enhanced Firmware), all home routers, Microsoft Office (97-2016) including Word, Excel, PowerPoint, and Outlook. Extensive experience with Netgear, Linksys, Apple, Sonos and HP products. Knowledge of VPNs and server systems including Microsoft Exchange.
Introverted thinker who uses a scientific process for problem solving.
Work Experience History
Best Buys Geek Squad ® - Field Services
April 2010 - Present
Technical Support Engineer
Repair and perform maintenance on customer computers and/or networks on-site and remotely for homes and/or offices.
Use analytical skills in preparing best procedures to use on site for each clients specific needs.
Remain up-to-date on latest cyber security information in order to troubleshoot issues including, but not limited to, malware and viruses.
Consistently ensure high customer service standards are exceeded.
Educate and assist customers and colleagues with understanding products and services provided by Geek Squad ®.
Inform customers about Best Buy for Business product line, connections, and services.
Provided customers with the equipment, environment, and knowledge to operate a full in-home movie theater.
Administered network setups and informed customers on secure usage.
Utilized knowledge of building structure to safely and properly install cables and wiring into walls and within compact spaces.
Repaired and performed maintenance on customer computers using a queue-based system.
June 2007 April 2010
Repaired and maintained customer computers.
Diagnosed and managed clients networks by safeguarding the system from third-party access and/or illegal software.
Worked with SonicWALL equipment, Windows Server 2003 SBS, all common wireless routers and access points, Syspine phone systems, and most Apple products.
Interactive Computer Center Inc (ICCI)
2009 - April 2010 (As-Needed)
Installed computers for the Asbury Park School District.
Assembled computers based on customer needs.
On-site technical work such as training and simple repairs.
Ocean County College
Major: Computer Science
Minor: Business Administration
Related courses: Computer Concept, Computer Programming I & II, Web Design, History of Video Games, Physics I and Marketing I.