Jeremy Daniele | Technical Support Engineer

jdaniele@jeremydaniele.com

Career Objectives: A position in the field of information technology with added focus of computer software development.

Skills: Windows and Apple operating systems, Windows Server (2003- 2007), SonicWALL TZ Firewalls (Basic and Enhanced Firmware), all home routers, Microsoft Office (97-2016) including Word, Excel, PowerPoint, and Outlook. Extensive experience with Netgear, Linksys, Apple, Sonos and HP products.  Knowledge of VPNs and server systems including Microsoft Exchange.

Introverted thinker who uses a scientific process for problem solving.



Work Experience History


Best Buy’s Geek Squad ® - Field Services
April 2010 - Present
Technical Support Engineer

• Repair and perform maintenance on customer computers and/or networks on-site and remotely for homes and/or offices.
• Use analytical skills in preparing best procedures to use on site for each client’s specific needs.
• Remain up-to-date on latest cyber security information in order to troubleshoot issues including, but not limited to, malware and viruses.
• Consistently ensure high customer service standards are exceeded.
• Educate and assist customers and colleagues with understanding products and services provided by Geek Squad ®.
• Inform customers about Best Buy for Business product line, connections, and services.
• Provided customers with the equipment, environment, and knowledge to operate a full in-home movie theater.
• Administered network setups and informed customers on secure usage.
• Utilized knowledge of building structure to safely and properly install cables and wiring into walls and within compact spaces.
• Repaired and performed maintenance on customer computers using a queue-based system.


Dataserv
June 2007 – April 2010
Network Technician

• Repaired and maintained customer computers.
• Diagnosed and managed clients’ networks by safeguarding the system from third-party access and/or illegal software.
• Worked with SonicWALL equipment, Windows Server 2003 SBS, all common wireless routers and access points, Syspine phone systems, and most Apple products.


Interactive Computer Center Inc (ICCI)
2009 - April 2010 (As-Needed)
Computer Technician

• Installed computers for the Asbury Park School District.
• Assembled computers based on customer needs.
• On-site technical work such as training and simple repairs.

Education

Ocean County College
Sept 2006-2009
Major: Computer Science
Minor: Business Administration

Related courses: Computer Concept, Computer Programming I & II, Web Design, History of Video Games, Physics I and Marketing I.


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