Jeremy Daniele | Technical Support Engineerjdaniele@jeremydaniele.com |
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Career Objectives: A position in the field of information technology with added focus of computer software development. Skills: Windows and Apple operating systems, Windows Server (2003- 2007), SonicWALL TZ Firewalls (Basic and Enhanced Firmware), all home routers, Microsoft Office (97-2016) including Word, Excel, PowerPoint, and Outlook. Extensive experience with Netgear, Linksys, Apple, Sonos and HP products. Knowledge of VPNs and server systems including Microsoft Exchange. Introverted thinker who uses a scientific process for problem solving. |
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Work Experience History Best Buy’s Geek Squad ® - Field Services April 2010 - Present Technical Support Engineer • Repair and perform maintenance on customer computers and/or networks on-site and remotely for homes and/or offices. • Use analytical skills in preparing best procedures to use on site for each client’s specific needs. • Remain up-to-date on latest cyber security information in order to troubleshoot issues including, but not limited to, malware and viruses. • Consistently ensure high customer service standards are exceeded. • Educate and assist customers and colleagues with understanding products and services provided by Geek Squad ®. • Inform customers about Best Buy for Business product line, connections, and services. • Provided customers with the equipment, environment, and knowledge to operate a full in-home movie theater. • Administered network setups and informed customers on secure usage. • Utilized knowledge of building structure to safely and properly install cables and wiring into walls and within compact spaces. • Repaired and performed maintenance on customer computers using a queue-based system. Dataserv June 2007 – April 2010 Network Technician • Repaired and maintained customer computers. • Diagnosed and managed clients’ networks by safeguarding the system from third-party access and/or illegal software. • Worked with SonicWALL equipment, Windows Server 2003 SBS, all common wireless routers and access points, Syspine phone systems, and most Apple products. Interactive Computer Center Inc (ICCI) 2009 - April 2010 (As-Needed) Computer Technician • Installed computers for the Asbury Park School District. • Assembled computers based on customer needs. • On-site technical work such as training and simple repairs.
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Education Ocean County College Sept 2006-2009 Major: Computer Science Minor: Business Administration Related courses: Computer Concept, Computer Programming I & II, Web Design, History of Video Games, Physics I and Marketing I. |
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